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Our Quality Policy highlights the essential elements of our commitment for excellence, to sustainably create value and to effectively build trust, Serena

• Guarantees product safety and full compliance by respecting our policies, principles and standards with full transparency.
• Ensures and enhances preference and consistency to delight customer by valuing what they value and by offering products and services that always meet or exceed their expectations.
• Continuously challenging ourselves to improve the quality management system to guarantee product safety, prevent quality incidents and eliminate defects through the review of quality objectives and results.
• Encouraging participation and promotion of quality responsibilities amongst all employees and third parties through standards, education, training and coaching, supervision and effective communication.
• Engages everybody’s commitment across our complete value chain and at all levels of our organization to build the Serena’s Quality mind-set.